I simplified the Shopify template and adapted it for a Canadian perishable food business. You should still have a lawyer review it before publishing, especially the liability, governing law, and privacy sections.

Terms of Service

Overview

Welcome to Terroir Artisan Butter.

The terms “we,” “us,” and “our” refer to Terroir Artisan Butter. Terroir Artisan Butter operates this website and online store, including all related information, content, products, tools, and services offered through the site.

Our store is powered by Shopify, which allows us to provide our online shopping experience to you.

These Terms of Service, together with any policies referenced on our website, explain your rights and responsibilities when you visit our website, place an order, or use any of our services.

By accessing our website or purchasing from us, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms, you should not use our website or purchase our products.

Section 1: Use of Our Website

By using this website, you confirm that you are at least the age of majority in your province, state, or place of residence, or that you are using the website with the consent of a parent or legal guardian.

You agree to provide accurate, current, and complete information when placing an order or creating an account. This includes your name, email address, billing information, delivery address, and payment details.

You are responsible for keeping your account information secure. You are also responsible for all activity that takes place under your account.

You may not use our website or services for any unlawful, fraudulent, harmful, or unauthorized purpose.

Section 2: Our Products

Terroir Artisan Butter sells fresh, perishable food products.

We make every reasonable effort to describe and photograph our products accurately. However, product appearance may vary slightly from photos shown on our website. This may include natural variations in colour, shape, texture, packaging, or finish.

Because our butter is a handmade and perishable product, small variations may occur from batch to batch.

Product descriptions, pricing, availability, and packaging may change at any time without notice. We reserve the right to discontinue, limit, or modify any product at our discretion.

Section 3: Food Handling and Storage

Our butter must be handled and stored properly after delivery or pickup.

Unless otherwise stated, Terroir Artisan Butter should be kept refrigerated. Customers are responsible for refrigerating the product promptly after receiving it.

We are not responsible for product quality issues caused by improper storage, delayed refrigeration, missed delivery, incorrect delivery information, or leaving the product unrefrigerated after it has been received.

Please inspect your order when it arrives. If there is a concern with the product, contact us as soon as possible at hello@terroirbutter.com.

Section 4: Orders

When you place an order through our website, you are making an offer to purchase the products in your cart.

We reserve the right to accept, decline, cancel, or modify any order for any reason, including product availability, delivery limitations, suspected fraud, pricing errors, or issues with payment.

Your order is not accepted until payment has been processed and we have confirmed the order.

Please review your order carefully before submitting it. Because our products are fresh and perishable, we may not be able to cancel or change an order once it has been accepted, prepared, fulfilled, or shipped.

Section 5: Prices, Taxes, and Payment

All prices are listed in Canadian dollars unless otherwise stated.

Prices, discounts, promotions, and product availability may change without notice. The price charged for your order will be the price shown at the time your order is placed, subject to any corrections for errors or inaccuracies.

Prices may not include applicable taxes, shipping charges, delivery fees, or other charges unless clearly stated.

You agree to provide complete and accurate payment information. You confirm that you are authorized to use the payment method provided and that all charges incurred by you will be honoured by your payment provider.

Section 6: Shipping, Delivery, and Pickup

Delivery and shipping timelines are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, weather, traffic, customs, labour disruptions, incorrect delivery information, missed deliveries, or events outside our control.

Because our products are perishable, it is your responsibility to ensure that someone is available to receive the order or that the product can be placed in a safe and temperature-appropriate location.

Once an order has been delivered to the address provided, picked up by the customer, or transferred to a shipping carrier where applicable, responsibility for the product passes to the customer.

Section 7: Returns, Refunds, and Store Credits

Because Terroir Artisan Butter is a fresh, perishable food product, we do not accept returns or exchanges.

Refunds, replacements, or store credits are not automatic. They are reviewed on a case-by-case basis.

If your order arrives damaged, incorrect, defective, or with a quality issue, please contact us as soon as possible at hello@terroirbutter.com. Please include your order number, a description of the issue, and photos if applicable.

We may offer a refund, replacement, or store credit at our discretion.

We cannot provide refunds or replacements for issues outside of our control, including missed deliveries, incorrect delivery information, improper storage after delivery, delayed refrigeration, or a change of mind after purchase.

Please review our Refund Policy for more information.

Section 8: Gift Cards, Promotions, and Discounts

Gift cards, promotional codes, discounts, and special offers may be subject to additional terms and conditions.

We reserve the right to modify, suspend, cancel, or refuse any promotion, discount, or offer at any time.

Promotional codes must be used at the time of purchase and cannot be applied retroactively unless we choose to do so at our discretion.

Sale items and gift cards are non-refundable unless required by law.

Section 9: Intellectual Property

All content on this website, including our name, logo, product names, product descriptions, photography, graphics, text, videos, design elements, and branding, is owned by or licensed to Terroir Artisan Butter.

You may use our website for personal, non-commercial purposes only.

You may not copy, reproduce, distribute, modify, publish, display, sell, or use any part of our website, branding, images, or content without our prior written consent.

Nothing in these Terms gives you ownership or rights to our intellectual property.

Section 10: Third-Party Services and Links

Our website may include links to third-party websites, tools, apps, payment processors, delivery services, or other services that we do not own or control.

We are not responsible for the content, accuracy, policies, performance, or practices of any third-party website or service.

Your use of any third-party service is at your own risk and may be subject to that third party’s own terms and policies.

Section 11: Shopify

Our online store is powered by Shopify.

Any purchases made through our store are made directly with Terroir Artisan Butter. Shopify provides the platform that allows us to operate our online store, but Shopify is not responsible for the products sold by Terroir Artisan Butter, the quality of those products, delivery issues, refunds, or any other aspect of your transaction with us.

By using our website, you acknowledge that Shopify is not responsible for any claim, damage, injury, loss, or issue related to your purchase from Terroir Artisan Butter.

Section 12: Privacy

Your submission of personal information through our website is governed by our Privacy Policy.

Because our store is powered by Shopify, Shopify may also collect and process certain information to operate and improve the services it provides.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

Section 13: Customer Feedback and Reviews

If you submit reviews, comments, photos, suggestions, testimonials, or other feedback to us, you grant Terroir Artisan Butter the right to use, reproduce, edit, publish, display, and share that feedback for business, marketing, product development, or promotional purposes.

You confirm that any feedback you provide is accurate, lawful, and does not infringe on the rights of another person or business.

We may monitor, edit, or remove customer feedback at our discretion.

Section 14: Errors and Inaccuracies

Occasionally, our website may contain typographical errors, pricing errors, product availability errors, or other inaccuracies.

We reserve the right to correct any errors, update information, change pricing, cancel orders, or refuse orders at any time, including after an order has been submitted.

If we cancel an order after payment has been processed, we will issue a refund for the cancelled portion of the order.

Section 15: Prohibited Uses

You may not use our website or services:

• For any unlawful, fraudulent, or harmful purpose
• To violate any applicable law, regulation, or ordinance
• To infringe on our intellectual property or the rights of others
• To submit false, misleading, or inaccurate information
• To harass, abuse, threaten, defame, or harm another person
• To upload or transmit viruses, malware, or harmful code
• To interfere with the security, functionality, or operation of our website
• To scrape, copy, extract, or misuse content from our website
• To spam, phish, impersonate others, or collect personal information from others
• To resell our products commercially without our written consent

We reserve the right to suspend or terminate access to our website or services if we believe these Terms have been violated.

Section 16: Warranty Disclaimer

Our website and services are provided on an “as is” and “as available” basis.

We do not guarantee that our website will be uninterrupted, secure, error-free, or free from viruses or other harmful components.

Except as expressly stated by us, we do not make any warranties or representations regarding the website, services, or products, including implied warranties of merchantability, fitness for a particular purpose, durability, or non-infringement, to the fullest extent permitted by law.

Nothing in these Terms is intended to limit any rights you may have under applicable consumer protection laws.

Section 17: Limitation of Liability

To the fullest extent permitted by law, Terroir Artisan Butter, including its owners, directors, officers, employees, contractors, suppliers, service providers, and affiliates, will not be liable for any indirect, incidental, special, consequential, punitive, or similar damages arising from your use of our website, services, or products.

This includes, but is not limited to, lost profits, lost revenue, loss of data, replacement costs, or damages related to delays, delivery issues, product misuse, improper storage, or events outside our control.

Our total liability for any claim related to your order will not exceed the amount paid by you for the product giving rise to the claim, unless otherwise required by law.

Section 18: Indemnification

You agree to indemnify and hold harmless Terroir Artisan Butter, Shopify, and our respective owners, directors, officers, employees, contractors, suppliers, service providers, and affiliates from any claim, loss, liability, damage, cost, or expense arising from:

• Your breach of these Terms
• Your violation of any law or third-party right
• Your misuse of our website, services, or products
• Any inaccurate or incomplete information you provide to us

Section 19: Termination

We may suspend or terminate your access to our website or services at any time if we believe you have violated these Terms or used our website in a harmful, unlawful, or inappropriate way.

Any obligations or liabilities incurred before termination will continue after termination where applicable.

Section 20: Severability

If any part of these Terms is found to be unlawful, void, or unenforceable, that part will be enforced to the fullest extent permitted by law or removed from these Terms. The remaining sections will continue to be valid and enforceable.

Section 21: Waiver and Entire Agreement

Our failure to enforce any part of these Terms does not mean we waive our right to enforce that part later.

These Terms, together with any policies posted on our website, represent the entire agreement between you and Terroir Artisan Butter regarding your use of our website and services.

Section 22: Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

We may transfer or assign our rights and obligations under these Terms without notice or consent where permitted by law.

Section 23: Governing Law

These Terms of Service and any separate agreements between you and Terroir Artisan Butter are governed by the laws of the Province of Alberta and the applicable federal laws of Canada.

You agree that any dispute relating to these Terms, our website, our services, or your purchase from us will be handled in the courts located in Alberta, Canada, unless otherwise required by applicable law.

Section 24: Changes to These Terms

We may update, change, or replace any part of these Terms of Service at any time by posting the updated version on our website.

It is your responsibility to review these Terms periodically.

Your continued use of our website or services after changes are posted means you accept the updated Terms.

Section 25: Contact Information

Questions about these Terms of Service may be sent to us at:

Terroir Artisan Butter
Email: hello@terroirbutter.com
Business address: 7620 Elbow Drive SW, Calgary, AB T2V-1K2, Canada
Business phone: 587-487-9061
Business registration number: 791584972
GST/HST number: 791584972 RT0001